Return & Exchange
REQUIREMENTS FOR RETURNING ITEMS
1. Items must be received within 30 days from the delivered date;
2. Items must be received unused (without the smell of perfume), not in damaged or worn condition;
3. Tights, socks, swimsuits, bath-suits, Bikini, bras ,underwear, jewelry, sunglasses, accessories and products at discounted prices are not allowed to be returned;
4. In general, you will get the refund in 7 business days after we receive your returns. You will not get a full refund for your return if it was detected have obvious damages, so please be sure all the items are in good condition before you send them back.
How To make a Return
1. Let LUCLUC Customer Service know what items you would like to send back and the reasons for your return, in the following ways:
2. Return Address
2.Product Name or Model number of the items you would like to return. If you are going to send items from different orders, please write the correct corresponding order number for each item
3.Reasons for your return (Just mark one of the provided reasons)
4.RMA number, provided by LUCLUC Customer Service
5.If lost, just write all above info on a paper.
4. Declare the value of the package below $10.
It is not the real price of your package. However, a lower declared value can avoid custom taxes.
5. Return receipt
Last but not least, please send a picture of the return receipt to LUCLUC at email@example.com You can get the return receipt from where you have your package sent back, usually it is from the post office. If the value of your returned package is less than $10, you can get the refund as soon as we see your return receipt. And this will be the important evidence in case that your return package got lost during the shipping.
Return shipping fee
You have to pay for the return shipping fee, unless there was an error on LUCLUC's part (such as incorrect item, size, or color).
Why exchange is not available
Return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, the item you want to exchange has no longer on sell. We have nothing to exchange for you. Even we have the item you want, we are unable to send it directly to you, you still have to place a new order for the item.
Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned.
LUCLUC will complete the refund in 7 business days after receiving your returns and verification. firstname.lastname@example.org will send you an email to inform you that LUCLUC has received your returns, and please check your account about the refund within 7 business days.
There might be a delay of the refund for your return, this is because we usually handle returns twice a week.